Last updated: December 2024

Privacy Policy

1. Introduction

This Privacy Policy describes how SHELLNGN ("we," "us," or "our") collects, uses, and shares information when you use our website (shellngn.com), SHELLNGN Cloud service, SHELLNGN Pro software, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Service.

2. Important Distinction: Cloud vs. Pro

SHELLNGN is offered in two versions with significantly different privacy implications:

SHELLNGN Cloud

A cloud-hosted service where your data is stored on our servers. This Privacy Policy fully applies to SHELLNGN Cloud users.

SHELLNGN Pro (Self-Hosted)

A Docker application you install on your own infrastructure. We have no access to data stored in your self-hosted SHELLNGN Pro installation. Your server credentials, connection data, and usage information remain entirely on your systems. Only Sections 3 (Website), 5 (Payment), 8 (Analytics on our website), and 17 (Contact) of this Privacy Policy apply to Pro users.

3. Information We Collect

3.1 Information You Provide

Account Information: When you create an account or contact us, we may collect:

  • Email address (required)
  • Display name (optional)
  • Password (stored in hashed form)

3.2 Server Connection Data (Cloud Only)

To provide the SHELLNGN Cloud service, we store:

  • Server hostnames and IP addresses you configure
  • Connection credentials (encrypted - see Section 6)
  • Server nicknames, notes, and organizational folders you create
  • Command snippets you save

3.3 Automatically Collected Information

When you use the Service, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and features used
  • Date and time of access
  • Referring website

3.4 Information We Do NOT Collect

We do not collect, monitor, log, or store:

  • The content of your SSH, SFTP, RDP, VNC, or Telnet sessions
  • Commands you execute on your servers
  • Files you transfer
  • Screen content during remote desktop sessions
  • Your servers' data or content

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process your account registration and manage your subscription
  • Respond to your inquiries and support requests
  • Send transactional emails (account verification, password reset, subscription notices)
  • Send marketing communications (only with your consent, and you can opt out anytime)
  • Detect, prevent, and address technical issues, fraud, or abuse
  • Analyze usage patterns to improve user experience
  • Comply with legal obligations

5. Payment Processing and FastSpring

All purchases are processed by FastSpring, Inc., which acts as our authorized reseller and merchant of record. When you make a purchase:

  • We do not collect or store your payment card details, billing address, or financial information
  • FastSpring collects and processes your payment information directly
  • FastSpring may share with us: your name, email, country, transaction ID, and purchase details (plan type, amount)
  • FastSpring handles VAT/tax calculation and collection based on your location

FastSpring's privacy practices are governed by their own privacy policy, available at https://fastspring.com/privacy/

6. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6.1 Security Measures

  • All data transmitted to and from SHELLNGN Cloud is encrypted using TLS/SSL
  • Passwords are stored using one-way cryptographic hashing
  • Server credentials are encrypted at rest
  • Access to production systems is restricted and logged

6.2 Your Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • Using strong, unique passwords
  • Enabling two-factor authentication when available
  • Securing your own servers and credentials
  • For Pro users: securing your self-hosted installation

6.3 Security Disclaimer

WHILE WE IMPLEMENT REASONABLE SECURITY MEASURES, WE CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR DATA. YOU TRANSMIT INFORMATION TO US AT YOUR OWN RISK. WE ARE NOT RESPONSIBLE FOR CIRCUMVENTION OF ANY PRIVACY SETTINGS OR SECURITY MEASURES.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

7.1 Service Providers

We may share information with third-party service providers who assist us in operating the Service, including:

  • FastSpring (payment processing)
  • Cloud hosting providers
  • Email service providers
  • Analytics providers

These providers are contractually obligated to use your information only to provide services to us.

7.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including:

  • Court orders or subpoenas
  • Government or regulatory requests
  • To protect our rights, privacy, safety, or property
  • To investigate potential violations of our Terms of Service

7.3 Business Transfers

If SHELLNGN is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve the Service.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for the Service to function (authentication, security)
  • Preference Cookies: Remember your settings (theme, language)
  • Analytics Cookies: Help us understand how users interact with the Service

8.2 Managing Cookies

Most browsers allow you to control cookies through settings. However, disabling certain cookies may affect the functionality of the Service.

9. Data Retention

We retain your information as follows:

  • Account Data: Retained while your account is active and for a reasonable period thereafter
  • Server Connection Data: Retained while your account is active
  • Usage Logs: Generally retained for up to 12 months
  • Support Communications: Retained for as long as necessary to resolve issues and maintain records

Upon account deletion, we will delete or anonymize your personal data within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

10.1 Access and Portability

You can access most of your data directly through your account settings. You may request a copy of your personal data by contacting us.

10.2 Correction

You can update your account information directly in your account settings, or contact us for assistance.

10.3 Deletion

You can delete your account at any time through your account settings. This will delete your personal data, subject to our retention requirements for legal or legitimate business purposes.

10.4 Marketing Opt-Out

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email, or by contacting us. Note that you will still receive transactional emails related to your account.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to countries outside your country of residence.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

13. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

14. Do Not Track

Some browsers have a "Do Not Track" feature. We do not currently respond to Do Not Track signals.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law provisions.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: contact@shellngn.com

Support: https://support.shellngn.com

For questions about payment data or to exercise rights related to your purchase information, please contact FastSpring directly at FastSpring Consumer Support .